TILLUME Product Warranties

We do our best to use only the highest quality components in our LED lights, drivers, controllers, and accessories. We recognize that most people are not using their lighting systems 24 hours a day and want to match our LED lifetime data with warranties that are suitable for most of our customer use cases.

For this reason, we offer a 10-year warranty as an industry-leading level. on most of our LED products, as well as an extended warranty on drivers, controllers, dimmers, and accessories. Please read the warranty policy for warranty periods and exceptions.

The ten years warranty on LED products is offered on installations where the lighting is turned on no more than 12 consecutive hours of use during a 24-hour period. For projects where the lighting is used more than 12 hours within a 24-hour period, the default warranty is 3 years.

Have A Warranty Claim Or Question?

If you believe you have an issue that may be a warranty claim, please contact us! We're here to help. Please mention your order number if you have it in your message or call us at 0086-0592-6057902.

Product Limited Warranty Time Periods:

10 Years

10 Years

Pending

Pending

2 Years on anything else not specifically listed on this page

Terms and Conditions

This Limited Warranty of Products (this“Warranty”) applies to TILLUME products.

TILLUME warrant their products

• to meet the performance criteria outlined in the product specifications.
• to be free from manufacturing defects in material and workmanship for the stated warranty period, subject to the terms provided in this Warranty.

The product specifications and applicable Warranty periods are contained in the product specification sheets (“Product Specification Sheets” or “Product Data Sheets”) posted at www.tillumelight.com. These are available for request at any time. The Warranty contained herein only applies to Company products purchased after May 1, 2022, by the original purchaser.

The Company will, in its sole discretion,

• repair any product,
• provide a replacement,
• elect to reimburse the amount of the original purchase price.

The Company shall not be responsible for any other expenses resulting from a Warranty claim, such as shipping, labor, or other costs or expenses to remove, repair, or install any defective, repaired, or replaced product.

This Warranty is valid and applies only when the Company’s products are

(1) properly utilized for their intended purpose as provided in the Installation, Data, and Specification Documentation, and

(2) properly configured, wired, and installed in accordance with building codes, and the latest International Electrical Commission (IEC) and applicable CE Safety Standards. This Warranty applies only to the original installation of the Company’s products by the original purchaser and is not transferable.

The Warranty period begins on the date of original shipment; if a product is replaced or repaired under this Warranty, the period does not start over, but the Warranty Period for the replacement product maintains the Warranty Period of the original product. Please refer to the Product Data Sheets or Specification Sheets for all applicable Warranty periods.

Where a period is not stated, the Warranty period is ten years on LED lights, five years on power supplies, and two years on controls and accessories.

Warranty Exceptions and Product Use Conditions

There are exceptions to the Warranty period listed below. Our products are guaranteed to last the warranty period and both the warranty period and estimated lifespans are determined by a few factors such as consecutive use, installation, location, and operating environment.

The only exceptions to the Warranty period are as follows:

• Power Supplies – All power supplies are intended to be loaded with a maximum of 80% of the stated maximum load. It is not recommended to load power supplies over 100% and doing so will void the warranty.
• LED Strip Lighting and MR16 module – Our LED lights that are offered with a ten (10) year warranty should be used for no more than 12 consecutive hours during a 24-hour period. If the installation is used for more than 12 consecutive hours during a 24-hour period, the offered warranty is (3) years.
• The following products come with a (10) year warranty dependent on the following factors to be valid:
  • LED Strip- must be installed/adhered to a heat sink with a minimum of 2mm thickness
• This warranty does not cover products referenced as discontinued or obsolete.

The lighting output from LEDs begin to decrease gradually as soon as it is powered on. Over time, the lighting output will decrease. We have selected the LEDs, resistors, and PCBs with the intention of reducing the rate of decline in output. As brightness will decrease and color may eventually shift over a 5-15 year period, we cannot guarantee that the CCT output of the new product we replace will match the product in the initial order. Technology also changes rapidly, and in 5 years from now, we may not be able to manufacture or source an exact replica of the product ordered today.

No person or entity is authorized to make any other warranties, express or implied, relating to the Company’s products, including but not limited to any Company employees, contracted salespeople or customer service representatives; designers or specifiers; engineers or architects; electricians or installers; and retail or wholesale locations selling the Company’s products. No modification of this Warranty is allowed without the express written approval of the Company’s president.

Limited Warranty on Purchased Items

This limited warranty does not include product failures that are the result of:

1. Not using a voltage regulated power supply to connect the LED product or controls;
2. Connecting LED products to the wrong output voltage;
3. Improper connection of power supplies, LED products, or controls;
4. Connecting LED products or controls directly to any AC power source if they are stated for DC only input;
5. Connecting power supplies backwards to an AC power source;
6. Products used in an inappropriate location or in environmental conditions (temperature, humidity, moisture, etc.) outside the normal specified range;
7. Water damage to products not specifically sold as waterproof products;
8. Electrical power surges and spikes;
9. Damage from hail, flooding, tornado, fire, wind, earthquake, lightning, electrical storm, or any other natural disasters or “force majeure” incidences;
10. Damage caused by a vehicle or other accident;
11. Damage caused when transporting the item;
12. Damage to any products that were modified by the user, used for purposes other than as intended or directed, or connected to LED systems or components not purchased from TILLUME;
13. Products that have been subjected to misuse, mishandling, misapplication or accident.
14. Products used in connection with any components, devices or systems other than those explicitly approved as compatible with Company’s products and listed on Company’s website.
15. Excessive wear and tear and/or physical or accidental abuse, loss, or theft.
16. Improper repairs or warranty services performed by someone other than TILLUMEwill void this warranty.  

If you have an item you believe to be faulty, contact TILLUME immediately and request technical or return support. You may be required to provide photos, videos, and/or descriptions of the item(s) not performing properly. It is TILLUME‘s goal to troubleshoot thoroughly to eliminate any unnecessary time or hassle on behalf of the customer. Failing to comply and provide the information requested by TILLUME will result in a void warranty.

If a product is deemed faulty by a technician/representative then a return shipping label and a Return Merchandise Authorization (RMA) form will be sent out immediately. Once TILLUME receives the product, we will test the item(s) to better understand where the fault in the product(s) lies.

TILLUME will not provide replacement items before the original items have been returned, tested, and deemed faulty. If you need a replacement item while the return process is taking place, then you can repurchase the items. Once the testing process is complete and assuming the product is faulty, a refund will be issued for the purchase price of the product. TILLUME will not refund shipping costs on replacement items.

If the product is found to be working properly and the error lies in the installation, or with other non-TILLUME products being used, then the product will be returned to the customer via our standard shipping method. If the customer has paid for a replacement item while the return process is being processed and the original product is found to be working properly, then the customer will receive the original product back and no refund.

The buyer’s sole right under this warranty is for repair or replacement of the defective item. This warranty is not transferable and applies only to the original purchaser of such items, provided that products purchased from an authorized TILLUME reseller will also include the above limited warranty. Proof of purchase may be required.

Non-Refundable Items

Non-refundable items or circumstances include and are not limited to:

• Non-refundable items or circumstances include and are not limited to:
• Sample Kits, Display Boxes, Store Credit
• Services and/or labor rendered
• All products specifically designed and manufactured in accordance to customer’s specifications that are not sold on our website.
• Products that have had the following done:
  • Rivets have been knocked out on drivers
  • Wires on power units have been cut too short making connections uneasy or unusable for a future client
  • Damage to the original boxes and packages not created by TILLUME
  • Inserts, manuals, instructions for remotes/accessories or other important papers are missing
  • Strip lights/extrusions/covers that have been cut, soldered, and/or perforated
  • Strip lights that have had the 3M adhesive tape peeled/exposed
  • Strip lights that have been creased or if there is damage to the printed circuit board (PCB), led chips, resistors, etc.

All warranties are void without full payment to the original invoice, including full payment of collection costs.

Disclaimer of Warranty

THE COMPANY MAKES NO OTHER WARRANTIES OTHER THAN THOSE SET FORTH IN THIS WARRANTY, AND THESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR INFRINGEMENT, EXCEPT AS PERMITTED UNDER APPLICABLE LAW.

TILLUME SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER BASED IN CONTRACT, WARRANTY, TORT, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS OR REVENUE, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF CAPITAL COST OF SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, DOWNTIME COSTS, LABOR OR OTHER CONSTRUCTION COSTS, CLAIMS OF THIRD PARTIES AGAINST PURCHASER, OR OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT OR RELATING DIRECTLY OR INDIRECTLY TO SERVICES RENDERED BY TILLUME, EVEN IF TILLUME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL TILLUME LIABILITY, WHETHER BASED ON CONTRACT, WARRANTY, TORT, OR OTHERWISE, EXCEED THE AMOUNT OF THE APPLICABLE PURCHASE PRICE ALLOCABLE TO THE SPECIFIC EQUIPMENT WHICH GIVES RISE TO A CLAIM FOR DAMAGES, LESS ANY DEDUCTION FOR USE BY THE END-USER

If you need assistance of any kind, please reach out to us!.