How To Track the Shipment Process

Follow up on your order all the way

In order to provide you with a complete process to follow the order status, please ensure your email address is correct to receive the email on the different order stage. From the order confirmation, shipment confirmation, and receipt confirmation, TILLUME automatically send an email to your mailbox to let you know the order status.

You can enter your order no. or tracking no. to follow the shipment status by the below Order Tracking Link The detailed operation process, you can see below 3rd Step.

In most cases, the parcel will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. If the parcel is in abnormal status, you can contact us directly. Or you can enter TILLUME tracking no. at  YunTracking to find last mile tracking no. and last mile express agent. So you can input Last Mile tracking no. at last mile agent webste to check the real shipping status. The detailed operation process, you can see below Additional Note.

We place great emphasis on user experience. We would be very grateful if you could share the product application or decorating style. To thank your sincerity, we will provide a Coupon (used in your new order)The detailed operation process, you can see below Product Usage Share.

1st Step

Order Confirm

TILLUME will begin to process your order upon receipt of your payment and an email will be sent to you for order confirmation then. Also you can get an overview of your order history, including order no. 

2nd Step

Shipment Confirm

TILLUME start to arrange shipment, an email will be sent to you for shipment confirmation. (including TILLUME tracking no.) 

3rd Step

Order Search

In ''Custom Care'' , click on ''Order Tracking'', then enter ''Order No.'' and ''your email'' or TILLUME''Tracking No.'' to track the parcels.

4th Step

Receipt Confirm

Once you receive your parcel, and an email will be sent to you for receipt confirmation. If you have any quality issue, please contact us, we are always here.

Additonal Note

Handling Of Abnormal Shipment

If the parcle don't arrive at you in time or parcle is in abnormal status, please contact us directly. Or you can enter TILLUME tracking no. at YUNTRACK to find Last Mile tracking no. and express agent. Then you can input Last Mile tracking no. on express agent website to check the real shipping status.

Product Usage Share

Invite To Write A Review

TILLUME will automaticaly send email to invite you write a review after 20days of order confirmation. When you receive an email, just click ''write a review'' button and start to share decoration style, product application or product quality. Your support is the driving force for us to create a most favorable product. After writing a review, you will receive a Coupon code,please don't forget to use it when place a new order.