TILLUME Returns & Exchanges Policy

Risk-Free for 30 days!

We are so confident that you will love our LED lights, we are giving you 30 days to try them out.

If the color temperature, brightness, or size does not work for your project for whatever reason, you can return them back to us! They need to be re-sellable for us to take them back, so you cannot cut them, install them permanently, peel the adhesive off, etc.

Do a mock installation and leave it up for a while. If it is not perfect, send it back!

Please read all the terms and conditions below to understand the offer.

We value your business and will do our best to contact you within 24 hours. Please be patient.

Every stipulation listed under the appropriate return period must be met and inspected by TILLUME and must be passed before any reimbursement can or will be applied. The Return & Exchange Policy only applies to orders purchased directly through TILLUME Online Electrician Shop (www. tillumelight.com)and not through any distributors of TILLUME.

 

Warranty Information

TILLUME offers one of the longest warranties in the market for our LED lights and power supplies, please read our warranty policy here. TILLUME Product Warranties

 

Return & Exchange Period

Within 30 days of the original shipment date and in accordance with our 30-Day Money-Back Guarantee:

The customer has 30 calendar days to check their order, confirm that all the parts are accounted for, make sure everything works, etc. Items being returned must have a return shipment date within 30 days of the date the order was originally dispatched from our warehouse.

  • PASS INSPECTION: After the returned products have passed inspection, clients will be reimbursed for the full amount of the unneeded/unused products via their original form of payment. Any previously incurred shipping costs will be excluded from reimbursement.
  • FAIL INSPECTION: If an item is damaged or cannot be resold by TILLUME, then no refund will be given and the customer has to pay the shipping cost to get their product back to him or her within 30 calendar days of TILLUME receiving the items in the warehouse. Items left unattended will be considered abandoned and will be discarded.

Between 31-60 days of the original shipment date and in accordance with our 30-Day Money-Back Guarantee:

After 30 calendar days, the customer has the option to return the items but under the following conditions:

  • PASS INSPECTION: After the returned products pass inspection the customer has two options: 1) Receive a refund via the original form of payment minus a 25% restocking fee. Restocking fees cover the cost for a TILLUME employee to test the unit, re-package the unit for resale and restock the item.
  • FAIL INSPECTION: If an item is damaged or cannot be resold by TILLUME, then no refund will be given and the customer has to pay the shipping cost to get their product back to him or her within 30 calendar days of TILLUME receiving the items in the warehouse. Items left unattended will be considered abandoned and will be discarded.

After 60 days of the original shipment date no refund will be provided.

 

Return & Refund Procedure

  • Unneeded item return shipment must be paid for by the customer.
  • Within the warranty period, if a product exhibits a defect or malfunction, TILLUME will cover the cost of the return shipping. Contact TILLUME for a pre-paid shipping label.
  • All shipping labels will be sent to the customer via UPS Ground unless an alternate method is requested by the customer. If an alternate method is requested, the customer will bear full responsibility for the shipping cost. The shipping label must be made attention to Restocking Dept.
  • Once TILLUME has received the items, tested them, and confirmed that they are in a resellable condition, a refund will be issued. Please keep in mind that the inspection process can take up to 10 business days.
  • The refund may take up to 10 business days to process. The refunded amount will be refunded to the original form of payment.